We offer refunds on purchases made of the goods and services offered on our Website. To qualify for a refund, you must submit your request to us within 30 days of your purchase date by contacting us and via the Website.

 

We offer refunds on any purchases of the goods and services offered on our Website for the following reason(s) only: Damaged Aligner or Product Malfunction. Please note that we do not offer refunds for any other reasons other than those listed above.

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You are not required to ship your purchased goods back to us to receive a refund.

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Cancellation policy

We offer cancellations on purchases made of the goods and services offered on our Website. We offer cancellations only prior to shipment, prior to download, and prior to performance of the service. You may cancel your order by contacting us and via the Website. If you cancel your purchase, you will be charged a cancellation fee of 25%. We will issue you a partial refund of the purchase price that you paid if you cancel your purchase.

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We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will not provide you with any notice prior to cancelling your purchase.

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We will issue you a refund of the full purchase price that you paid if we cancel your purchase.